State Research University
Noncompliant chaos turned into organized success with digital accessibility strategy.
A decentralized organization faced legal risk for their noncompliance and had no plan for becoming accessible.
How We Helped
We created an enforceable digital accessibility plan for sustained compliance long into the future.
Research into digital accessibility hurdles specific to the university drove plan definition.
Analytics Investigation, Manual Accessibility Testing, Expert Reviews, Benchmark Comparison, Interviews (Students, Faculty, Staff)
Understanding the Cost of Noncompliance
Numbers do not include the cost of fixing accessibility problems after these suits were settled.
Florida State University, 2021
Payouts and Attorney Fees$150,000 Source: Chronicle of Higher Education
Miami University, 2016
Tuition Costs and Plaintiff + Attorney Fees$250,000 Source: Miami University
Harvard University, 2020
Settlement Costs$1,575,000 Source: Duane Morris, LLP
Law School Admission Council
Penalties, Damages, and Attorney Fees$8,730,000 Source: United States Department of Justice
Business Goals light the path out of legal danger and toward cultural leadership.
Widespread Digital Properties Review, Interviews (Stakeholders, Leadership, Students, Faculty, Staff, Campus Groups), Competitive Analysis, Analytics Investigation
The Digital Accessibility Challenge
Creating inclusive, accessible digital content has always been the right thing to do, and now the threat of litigation means the university has no time to lose.
Embrace digital accessibility to your very core and blaze the trail for the same commitment at other universities.
The Heart of the Strategy
This sets forth the university’s immediate need as a unique opportunity for long-term leadership.
Strategic Definition lays out a workable solution with help at every level.
Implementation revolved around a framework of support and self-reliance.
Accountability & Reporting
Regular, standardized accessibility reviews score compliance for individual digital properties and measure overall progress.
Personnel Support Network
Creation of new roles for expert leadership and oversight: The Director of Digital Accessibility and accessibility champions in every division.
Multiple open forum Q&A sessions and presentations to groups at every level supplemented overall education efforts.
Results showcase the returned value of a cogent, workable digital accessibility plan.
Long-Term Self Sufficiency
Sustained digital accessibility momentum long after we’ve left the picture.
Inclusive Experiences for All
Content creators make digital accessibility practices part of their natural work process.
Support Leading to Cultural Shift
The more support and education offered, the deeper the commitment to the effort grows.
Relief from Legal Risk
Higher-ups rest easy in a time when digital accessibility lawsuits are extremely common.
Issues Identified in
Attendees of Q&As
and Open Forums
- 51 Training Submodules Created
- 35 + Accessibility Liaisons Identified
- 52 Reviews of Major Digital Properties
- 18 Program Procedures Established
- 1,000 + Content Creators Served by Training
- Zero Complaints from the Office of Civil Rights