The Junk Drawer FAQ

7 min read
Headshot of Bailey Lewis
Written By Bailey Lewis
A x-ray of an office desk that is cluttered with items. There are labels that point to the items in the drawer, such as a battery, office supplies, trash, a flash drive, and keys.
Summary: Most online FAQs look like a junk drawer and are about as easy to use. It doesn't have to be like that.

Written By Bailey Lewis

Headshot of Bailey Lewis

Bailey is an award-winning writer and international speaker, known for her perspectives on creating more thoughtful digital products and processes through the lens of content strategy.


Graphic: Rannah Derrick

About truematter

Our team has been doing the real work of user experience since the earliest days of the commercial web. We’re out to make your digital products a whole lot better.

Think of us as super organizers for your site, application, or software. We’ll make sure everything is easy to find, nothing is out of place, and we definitely won’t create any content junk drawers.

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