Training and Online Help Can’t Fix Poor Digital Product Design

7 min read
Headshot of Dean Schuster
Written By Dean Schuster
Graphic of Sisyphus lecturing ata boulder for always rolling back down a hill, a side effect of his eternal punishment.
Summary: Training will not solve your user experience problems. It only masks the real problem of poor design.

Written By Dean Schuster

Headshot of Dean Schuster

Founder and Owner of truematter

Dean Schuster has been creating human-centered digital products since the beginning of the commercial web. He speaks and teaches user experience all over the world.

Graphic: @djosephmachado & Rannah Derrick

About truematter

Our team has been doing the real work of user experience since the earliest days of the commercial web. We're out to make your digital products a whole lot better.
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