Let Your Users Show You What's Not Working

6 min read
Headshot of Bailey Lewis
Written By Bailey Lewis
A trio of bluebirds pecking at a computer screen, as soon from the point of view of a pair of binoculars.
Summary: User observation, the act of watching real people use a site, app, or software suite, is the most important thing you can do for your digital product's success.

Written By Bailey Lewis

Headshot of Bailey Lewis

Bailey is an award-winning writer and international speaker, known for her perspectives on creating more thoughtful digital products and processes through the lens of content strategy.


Graphic: @djosephmachado 

About truematter

Our team has been doing the real work of user experience since the earliest days of the commercial web. We’re out to make your digital products a whole lot better.

Our most instructive, game-changing findings almost always come from simply observing users do what they do.

 
Real UX

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