What Is a User?

5 min read
Headshot of Dean Schuster
Written By Dean Schuster
The letters U and X in gold, stacked to imply the shape of a Holy Grail, with a blue abstract background.
Summary: The word “user” is thrown around quite a bit, so much so it has lost meaning. But if users are indeed the holy grail of digital product development, we must understand exactly who they are and who they are not.

Written By Dean Schuster

Headshot of Dean Schuster

Founder and Owner of truematter

Dean Schuster has been creating human-centered digital products since the beginning of the commercial web. He speaks and teaches user experience all over the world.


Graphic: @djosephmachado

About truematter

Our team has been doing the real work of user experience since the earliest days of the commercial web. We’re out to make your digital products a whole lot better.

 It all starts with the fundamental, real-world humanity of “users.”

Real UX

Get Answers to Your Digital Product Questions

Sign Up for Our Newsletter