Digital Product Access: The User Experience Problem of Our Time

5 min read
Headshot of Dean Schuster
Written By Dean Schuster
A giant lock on top of a snowcapped mountain. In the keyhole is a man holding a torch in a dark, brick room.
Summary: Most people struggle mightily accessing digital products. Basic tasks like sign-up, login, and password recovery confound, frustrate, and enrage users. Before we can tackle this massive problem, we must understand it.

Written By Dean Schuster

Headshot of Dean Schuster

Founder and Owner of truematter

Dean Schuster has been creating human-centered digital products since the beginning of the commercial web. He speaks and teaches user experience all over the world.


Graphic: @djosephmachado

About truematter

Our team has been doing the real work of user experience since the earliest days of the commercial web. We’re out to make your digital products a whole lot better.
Real UX

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