Tackling the Maddening Problem of Digital Product Access

8 min read
Headshot of Dean Schuster
Written By Dean Schuster
A giant lock on top of a snowcapped mountain. The lock is open and in the keyhole is a man sitting in a brick room. The sky has hues of blue, orange, and purple.
Summary: Digital product gateway processes (sign-up, log-in, and password recovery) are often confusing and exasperating. Product teams must take steps to improve the access experience, reducing this commonly felt pain.

Written By Dean Schuster

Headshot of Dean Schuster

Founder and Owner of truematter

Dean Schuster has been creating human-centered digital products since the beginning of the commercial web. He speaks and teaches user experience all over the world.


Graphic: @djosephmachado

About truematter

Our team has been doing the real work of user experience since the earliest days of the commercial web. We’re out to make your digital products a whole lot better.
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